Customer Reviews

Excellent service. Chair is exactly what I wanted By Michael on August 13, 2026.

Recliner was delivered early and the driver was excellent. He brought 2 my back door and made sure everything was perfect thank you By Larry on July 11, 2026.

Nice chair. Good communication from the shipper. They had it down to the hour. I’m enjoying the chair as we speak By Michael on June 12, 2026.

Item arrived as seller told me and the people delivering were very nice. Not only were they willing to take the chair (with monetary supplement) but were very courteous in doing so. They arrived on time as an earlier call said and did what they were supposed to do. Very nice young men. I would do business with them again at any time needed. The seller is also a very nice person!

By Cynthia on June 5, 2026.

Perfect fit. Said it would take 2 weeks for delivery , but arrived in 4 days. Cracked a few knuckles taking the old one out, so I recommend wearing gloves. But the new one fit just right.

By Dwalk on May 14, 2026.

The seller was great. The shipping company was the worst we've ever dealt with. (The product did arrive on time.)

This is my second chair purchase from this Jones Glass and Decoating Center. Delivery was in 3 days and Stan and Misty were right there to make sure everything went perfect and it did. The chair is excellent and the quality is top notch! I highly recommend buying from this company!

By Mike Ross on February 21, 2026.

Everything with the seller was great. I spoke to them on the phone to get information regarding the chair before purchasing. But the delivery service that was used Estes Express had a very rude driver. We live in an apartment building and the manager at the front desk said that he was extremely rude. He could have gone a few more feet and put the chair into the lobby. He refused. By kyle walter on February 13, 2026.

Response: Kyle I am so sorry you had a bad experience with the delivery driver. I guess we all have bad days. However the recliner was not ordered with inside delivery and the delivery driver just what the BOL told him to do. But that does not excuse him being rude. Once again I am sorry that you had a bad experience.

even though the delivery details said I wouldn't need to contact them if my phone number was correct, I did in order to get delivery scheduled - delivery driver was amazing; not quite as good as I'd hoped given the price

By Aaron S. on December 26, 2025.

Item arrived much sooner than expected and was packaged securely in a very strong box. Absolutely perfect transaction. Highly recommended.

Jones Glass are some of the nicest people you can buy from. They have been so great about helping us and really go the extra mile to make people happy. This is the second Catnapper recliner I have bought and wouldn't go anywhere but Jones. Wonderful people. Even though I had a return, they worked with me and were super nice.

By Elizabeth S. on January 25, 2025.

Never again buy from By Mark on May 18, 2025.

Great recliner. Arrived pretty quickly. Packaged great and great recliner! Would buy from again. The shippers were excellent. They were very there early. Went extra mile to make sure it was ok. Thank you, .

By James Yost on December 19, 2024.

Great chair! I have been looking for this one since Lane went out of buisiness. THANKS

Arrived a week before expected date. Fit perfectly just what I needed awesome service thank you. By Daniel Lee Meyer on May 11, 2024.

Thank you so much for your great service ! We are so happy with our chair! By B.T.P. on April 11, 2024.

First chair arrived with broken leg but Jones G & D jumped right on this and sent me another chair immediately. The chair we ordered is beautiful and very comfortable! We love it!

By Suzie B on December 30, 2023.

Delivery was fast and recliner is great. Husband is 6'7 and can finally sit comfortably. By Joann on December 23, 2023.

Recliner arrived with NO documentation of this model, of assembly or operation! Luckily, I was able to figure it out. As original mfr is no longer making this, some may have problems

By Neil Glenn on December 3, 2023.

Great service got it quicker than first quoted but that was great. Love this chair . By Teresa Clark on November 1, 2023.

arrived in 5 days, This company has excellent customer service This recliner is very well American-made it will last a very long time It's the perfect size for my husband who is 6'4 @20 his words were WHHOO! I finally got a big boy chair Highly recommend Lane recliners from Jones Glass & Decorating

By Nora Greene on October 19, 2023.

Item was delivered at the doorstep, and in excellent condition. Chair worked as intended. By Juan on August 17, 2023.

This seller is fantastic. He does business the old fashion way. He's the owner of the company and he personally talks to you to answer all your questions about the chair and he helps arrange the delivery with the freight company so you're not wondering what's going on. They offer total customer satisfaction and they stand by the product. I'm very happy with this seller.

By Mike Ross on April 14, 2023.

I just have to say Stan Jones is a pleasure to deal with his no nonsense policies are tried and true we followed the instructions on how to handle a damaged box I took pictures of the damaged box then opened the box and found no farther damage I must admit I was expecting trouble not so the chair inside big man comfort king recliner was in perfect condition so we had no problems at all sincerely D. Ney Pine Grove Pa 17963 3-10-2024

(Catnapper Mammoth) The 1st expression is WOW, finally a chair that fits, at first its size is impressive. It is not overly plush, but firm, when I sat in it to try it out for the 1st time , my legs were supported as I got adjusted I literally took a 2.5 hour nap . I was out, a very solid nap, was hard to wake up. I spent another 15 mins just fully wake up. It had arrived faster than expected, Stan was absolutely on top of the order and delivery was 3 days after the initial order. The only regret I have is not getting the Catnapper Mammoth sooner. Thank you so much Stan!

Darrell. MALTA BEND, MO 65339. 10/18/2023

This seller is fantastic. He does business the old fashion way. He's the owner of the company and he personally talks to you to answer all your questions about the chair and he helps arrange the delivery with the freight company so you're not wondering what's going on. They offer total customer satisfaction and they stand by the product. I'm very happy with this seller.

By Mike on April 14, 2023.

Received refund was posted to my account thank you for working with me on this matter. By James on March 31, 2023.

The seller was great but the chair arrived with one of the back buttons off ! I contacted the seller and he told me to contact the warranty department and they would schedule someone to fix it! By Billy on March 26, 2023.

My grandma loves it so far (it's been 4 days) By Dylan T. on February 25, 2023.

super fast delivery By Steve on February 24, 2023

Thank you.

marc. on February 8, 2023.

Seller was eager to please. Linda on January 29, 2023.

Firm and sturdy. Kristie on January 19, 2023.

Chair is wonderful. The only flaw is in the design of the arm rests. They should be higher and more cushioned. Too low and skimpily stuffed. Cannot say enough about the wonderful customer service. They were there every step of the way. Actually, this customer service experience is the best I have ever had. Debra on December 23, 2022.

This is the second Catnapper Recliner, but this one is the Dual Lift Chair. The best. Thank you Carmelita December 1, 2022

Thanks Misty. I appreciate it. So far, this is the best customer service I have ever received. Debra 12-1-2022

Perfect chair for my son Joan ORLANDO, FL 11-11-2022

The order didn't have the heat and massage listed. The seller rectified this issue quickly and promptly. JIM LEESBURG, FL 10-18-2022

Stan Jones was amazing making sure I got my chair. KENNY KILN, MS 10-20-2022

Very rapid response to communication request. Great to deal with. Mathew AUSTELL, GA 10-13-2022

This review is on Stan not the chair. Stan did everything possible to try to make me happy with the purchase and went out of way to do it. Would recomend buying from him again MARK PLAINFIELD, IL 9-24-2022

I deeply appreciate their help when my purchase got messed up. 9-16-2022

Item is exactly what I ordered Mark NILES, M 9-3-2022

Great seller. Followed up on delivery. Need more people like stan jones. Margaret North Aurora, IL 8-13-2022

Seller was very responsive. They were very helpful and went out of their way to make sure the customer's needs were taken care of. Also did everything to ensure the product was protected before, during and after arrival. Item was delivered At the earliest possible date of delivery window, with communication on date, time and carrier routinely updated. My family intends to purchase again! Robert REYNOLDSBURG, OH 8-3-2022

Had trouble finding the controller to my new recliner. Called Customer service, and we resolved my issue very quickly. Great experience. David SUMMERVILLE, SC 8-1-2022

I returned item. I received an immediate response. Stan arranged for the return freight and I agreed to pay for it by deduction of the refund. Stan stated that I would receive half of the refund from Amazon and the other half minus the freight by a check he would be sending by mail. I received all my money including the shipping. There were absolutely no problems. We received the refund. Dorothy CLERMONT, FL 7-5-2022

Love working with a family owned business. Mr. Jones went above and beyond to make sure we were satisfied with our purchase. Great communication both phone and email. Chair is just what we needed to help with a broken ankle now and senior comfort later. Thanks for the great service. Joyce REYNOLDSBURG, OH 6-30-2022

They were great! My item was large and shipped by a shipping company. Jones Glass & Decorating called me and told me when delivery would be made. I told them an 18 wheeler could make delivery, but changed my mind. Truck too big. I called them back, told them use smaller truck, they said "no problem". Delivery was made just as they said it would be. So happy with their service. Jackie AUSTIN, TEXAS

SELLER DOES NOT RESPOND TO EMAILS. Robert Gilbert, AZ 6-7-2022

Jones Glass & Decorating is an awesome seller. All dealings with them have been outstanding and as trustworthy as it gets. I will always have future dealings with them if the need arises! When you can find a company like this you never consider moving on. I believe in a company with high morals and very solid policies are to be "respected for their efforts". William NEW WINDSOR, MD 5-5-2022

WOW!!! Fantastic service!! From the time I ordered my chair until delivery Jones Glass and Decorating communicated with me and answered all my questions. The chair arrived 6 days earlier than expected and in great condition. Thank you so much for the prompt courteous service! If you need a chair please contact this seller! You will not be disappointed! Awesome seller with great service!! Mark Fleetwood, PA 5-4-2022

They have answered my questions promptly and courteously. Hopefully my problem will be resolved. Lorraine LAS ANIMAS, CO 81054

This item did not have the plastic wrap around the base unit so there was sawdust embedded in the fabric, too much of a pain to ship back so we're living with it (didn't vacuum out either), appears the item might have been returned and it wasn't QC'd before reshipping as new. Too pricey to arrive in this condition. The brand is good but can't recommend the seller. Joseph FREDERICK, MD 21702

On 4/15/2022 I found a dealer, Jones Glass & Decorating (the Owner of the company) Stan Jones and talked directly to him. He had the chair in stock and I told him I had to get a refund form the other seller. I called him back on 4/18/2022 and told him I received the refund. I purchased the chair Monday 4/18/2022 (1:00 pm) and he shipped it from his Virginia Warehouse. I cannot believe my eyes..... it was delivered to my house (Crystal River, Florida) THURSDAY 4/21/2022 at 2:45pm. I'm 84 yrs old and just had hip replacement so a neighbor had it unboxed - assembled - in my front room working in less than one hour. Stan Jones is unreal !!! You can't even get a letter mailed and delivered that fast. You can't call ANY Company today and talk with anyone = wait on the phone and get a run around for hours. Call Stan Jones and he answered the phone ( plus, he was in his car and said he would call back when he got in his office) 10 Minutes later he called. I have (2) Emails from him to make sure the delivery was handled correctly and NO damage. If there is ANY PROBLEM, call him and he would take of it. NO WHERE today can you find service like that. (5) Stars to him. I wish I could give him (10) Stars. Robert B. Crystal River, Florida 34428 4-29-2022

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