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Return Policy Shop with complete confidence at Jones Glass and Decorating Center.
So, youíve purchased and received your piece of furniture from Jones Jones Glass and Decorating Center, but you donít want to keep it. WHAT?!? Like everyone else, our customers have the rights to change their minds. We donít want you keeping something that you donít want. We are including a group of gidelines you will need to know about returns be fore your order. PLEASE NOTE THAT WE DO NOT TAKE CANCELLATIONS ON ORDERS THAT ARE IN TRANSIT AND SHIPPED FROM THE WAREHOUSE. SHIPPED ORDERS THAT ARE CANCELLED IN TRANSIT FOR ANY REASON OTHER THAN DAMAGE WILL INCUR A 10% RESTOCKING FEE AND THE COST OF RETURN SHIPPING JONES GLASS AND DECORATING CENTER RESERVES THE RIGHT TO FIRST REPLACE ANYTHING DAMAGED OR DEFECTIVE. IF A REPLACEMENT CANNOT BE SENT TO SATISFY A GIVEN SITUATION A REFUND CAN BE DISCUSSED What if I receive my shipment and I donít like it? If you are having buyers remorse about our purchase just give us a call at 800-446-7424 OR 435-201-9797 or email us at jonesdecorating.com . Once a return request is authorized by customer service, we will email you a return authorization number. Please note that returns without an authorization number will be refused. Sorry! Itís just policy! You must ship your item back within 30 days to qualify for a refund. We do charge a 10% restocking fee and require that you pay your own return shipping. ALL RETURNS MUST INCLUDE ORIGINAL PACKAGING. NOTE THAT ORDERS CANCELLED AFTER THEY HAVE SHIPPED WILL INCUR THE SAME RETURN SHIPPING AND 10% RESTOCKING. ADDITIONALLY IF AN ITEM YOU ORDER DOES NOT FIT INTO YOUR ENTRYWAY, OR IN A PART OF THE HOME TO GET IT TO ITS DESIRED LOCATION WE WOULD CHARGE RETURN SHIPPING AND THE SAME 10% RESTOCKING FEE. EACH ITEM HAS SPECIFIC DIMENSIONS TO AVOID THIS BEING AN ISSUE
What if I get my furniture and itís damaged? A. Refuse the item and notate on the paperwork that your order was damaged and hand the paperwork back to the driver.
Fine print that you really shouldnít ignoreÖ Returned products must come back in original condition and packaging. In the circumstance that we receive a return that shows obvious signs of wear and use (shame on you!), additional fees may be applied. We also cannot accept returns on modified or assembled merchandise.